Get full automation in the field of communication and customer service in your company.
"Voicebot will not replace the employee..."
No technology is able to replace humans in one hundred percent, and we are still far from that level. However, voice bots can make your employees’ work easier, and this will affect its efficiency.
"Voice bots are not perfect and they make mistakes..."
Perfection does not exist, and certainly not in this industry. The correct implementation of voicebots certainly minimizes the possibility of any errors. Studies also confirm that there are definitely fewer of them than among people.
"The customer prefers to talk to a real person..."
This is not so much untrue as an oft-repeated myth. Often people prefer to do something faster and more efficiently, and voice bots make it possible. Surely you have talked to a bot you took for a human more than once.